FAQ

Most faq – frequently asked questions and answers.

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INSURANCE

If you qualify, you can use your insurance. We can help you with that process.

A prescription will only waive sales tax on the purchase of equipment. If you would like to use your insurance, please click here for insurance requirements and qualifications.

A prescription will only waive sales tax on the purchase of equipment. More documentation is needed from your doctor.

Click here for insurance requirements and qualifications.

SERVICE

Yes! There will be a service call fee for us to come to your home to service your equipment.

You can find this information in the owners manual. If you do not access to the owners manual, you can look at the batteries in your unit. There will be numbers on the batteries. The first thing you want to look for is “12V”. Once you locate “12V” on your battery, there will be another number after that. That next number will have “AH” after it. This number will be the size of battery you need. Click here for battery sizes available.

It will depend on what brand of equipment you have and how often you use it.

If you use your equipment daily, charge the batteries when you finish using it for the day.

If you use your equipment daily, charge the batteries when you finish using it for the day.If you use your equipment less frequently.
For any non-Amigo brand, it is recommended to charge the batteries for at least 8 to 14 hours after daily use. It is not recommended to charge the batteries for longer than 14 hours at a time.For any non-Amigo brand, it is recommended to charge the batteries 8 to 14 hours twice a week for a maintenance charge.

For any Amigo brand, it is recommended to charge the batteries whenever the unit is not being used. This will not overcharge the batteries.

It will depend on what brand of equipment you have.

  • For any Amigo brand, you can keep the unit plugged in while you are not using it. It will not overcharge the batteries.
  • For any non-Amigo brand, you will only want to charge the unit for 8 to 14 hours at a time.

Direct exposure to water could cause your equipment to malfunction electronically and mechanically. This could cause damage to the electronical components of your equipment and parts exposed may need to be replaced to reduce further damage.
Your equipment should be examined periodically for signs of water exposure, bodily fluid exposure or incontinence.

carecredit logoYes! We offer healthcare financing with CareCredit.

Whether you use your healthcare credit card to cover your deductible, or to pay for treatments, procedures and products not covered by insurance*, CareCredit helps make possible the health and wellness services you want today.

*Subject to credit approval.

Click here to apply.

It will depend on the type of equipment including brand, model, age and condition. Most of the time, it is best to try to resell the equipment on your own. We suggest posting on Craigslist, Facebook marketplace, etc.